Customer Satisfaction Survey

We're exist because of you, and you're valuable to us. Your opinion provide us information about your experience with our products and services hence your opinion matters to us to serve you better in future.

1. Overall, how satisfied you are with Secure2pc experience?

Very Satisfied
Satisfied
Dissatisfied
Neither Satisfied Nor Dissatisfied

This is a required question

2. Rate for punctuality of service engineer

	1	2	3	4	5
						Best

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3. Rate for behavior of service engineer

	1	2	3	4	5
						Best

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4. Rate for skill & understanding of your issue

	1	2	3	4	5
						Best

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5. Did you get the service updates on timely?

Yes
No
Every time had to call for update

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6. How responsive have we been to your questions or concerns about our services?

Very Responsive
Usually Responsive
No Responsive –At all
Did not attend call most of the times

This is a required question

7. Why did you choose our service rather than a competitor’s?

Business Rating (online listings)
References
Pricing
Professional Service
Advertisement

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8. Compared to our competitors, is our service quality better, worse, or about the same?

Better
The Same
Worse
Never taken service from your competitors

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9. Which level requires improvement (Service/Attitude/behavior/Communication)?

(Select multiple as applicable)

Customer Support Service
Service Center Manager
Service Engineer
No Improvement required

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10. How did you come to know about us

Google Business (Map)
Google Search
Store Visit (Direct Walk-In)
Just Dial, Olx, Quikr, Sulekha
Friends/Relatives

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11. How likely will you recommend our service to a friend or colleague?

Yes
No
Never – At all

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12. Would you love to receive offers from us?

Yes
No
Yes, but NO Frequent

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Mobile Number

This is a required question

Any feedback, Suggestion or Unresolved Complaint

Please describe issue in details

This is a required question

No Piracy : We don't Install Pirated Softwares.

Understood